MedSathi Grievance Redressal

Neurobit Technologies Private Limited ("Neurobit"), the company that operates MedSathi, takes user grievances seriously. This page tells you how to raise a complaint, what to expect, and the timelines we follow under Indian law.

If you are facing a medical emergency, do not use this channel. Call 108 (India) or your local emergency number immediately, or go to the nearest hospital.

On this page

When to use this channel
How to raise a grievance
Timelines we commit to
If you are not satisfied
Grievance contact

1. When to use this channel

Use this channel for:

Data-related grievances under the Digital Personal Data Protection Act, 2023 — for example, if you believe we are processing your personal data unlawfully, or if a Data Principal request (access, correction, erasure, withdrawal of consent, nomination) has not been honoured.
Content- and platform-related grievances under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — for example, if content on the platform infringes your rights or violates those rules.
Service-related grievances under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 — for example, if a prescription was processed incorrectly, a refund is owed, or the Service did not function as represented.

2. How to raise a grievance

Write to admin@medsathi.ai with the subject line "Grievance". Please include:

Your name, registered mobile number, and email address.
The nature of the grievance (data, content, or service).
Relevant facts, dates, screenshots, and any prior correspondence with us.
The outcome you are seeking.

We may ask for additional information to verify your identity before acting on the request — this protects you from impersonation.

3. Timelines we commit to

Acknowledgement of your grievance	Within 24 hours
Resolution or substantive response	Within 15 days
Forwarding unresolved data-grievances to the Data Protection Board	Per DPDPA rules, once the Board is operational

These commitments are aligned with Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

4. If you are not satisfied

If you are not satisfied with our response, you may:

Approach the Data Protection Board of India under the DPDPA (once operational under §27 of the Act); or
Approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019; or
Seek other remedies available to you under Indian law.

5. Grievance contact

Neurobit was incorporated on 18 May 2026. We are in the process of formally designating a named Grievance Officer; until that designation is made, grievances will be received and handled by the company leadership at the contact below. The name and direct contact details of the designated Grievance Officer will be published on this page as soon as the appointment is made.

Grievance email	admin@medsathi.ai
Company	Neurobit Technologies Private Limited
CIN	U62011RJ2026PTC114467
Registered office	G-30, Ground Floor, Alankar Plaza, Central Spine, Vidhyadhar Nagar, Jaipur, Rajasthan 302039, India

Honest note about this page. Neurobit Technologies Private Limited was incorporated on 18 May 2026. As a newly formed company, our internal grievance-handling structure is being formalised — including the appointment of a named Grievance Officer as contemplated under Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and any officer-designation requirements that will apply under the DPDPA, 2023 and its rules. In the meantime, all grievances received at admin@medsathi.ai are handled by the company leadership within the timelines stated above. This page will be updated as the appointment is made and as the regulatory framework crystallises.